Policies
As a family-owned property in the heart of the Uptown Garden District, we want your stay to feel effortless, restful, and memorable from start to finish.
Chimes Bed & Breakfast
Guest Information & Policies for Your Stay at Chimes Bed & Breakfast, New Orleans
At Chimes Bed and Breakfast, every guest matters. Below, you’ll find helpful details about arrival times, payments, cancellations, and guest expectations—so you can relax and focus on enjoying your time in New Orleans.
Arrival & Check-In Time
Check-in: Self-check-in instructions will be sent 7 days before your arrival via email.
Rooms are typically ready by: 2:00 PM
Please text or email us in advance with your estimated arrival time so we can make sure everything is ready for you.
Need help or want in-person assistance at check-in? Just let us know—we’re happy to arrange it.
Text Us At: (504) 453-2183 or (504) 427-8432 or
Email: chimesnola@gmail.com
Check-Out Time
Check-out time: 11:00 AM
If you need a bit more time, please ask—we’ll do our best to accommodate.
Luggage storage is also available for later departures.
Payments & Deposits
- Full payment is due 15 days prior to arrival, and will be charged to your card on that date.
- Reservations made within 15 days of your stay will be charged in full at the time of booking.
- Special event stays or multiple-room rentals require:
- A non-refundable deposit of one night at booking.
- The remaining balance is due 60 days prior to arrival.
What qualifies as a special event:
Mardi Gras, Jazz Festival, New Year’s Eve, Christmas, Thanksgiving, July 4th Weekend, Tulane’s Book Festival, Essence Festival, St. Patrick’s Parades, Sugar Bowl, Super Bowl, NCAA playoffs, Final Four, playoff games, major conventions, and Tulane and Loyola university events (e.g. graduation, homecoming, or move-in).
Cancellation Policy
- Standard reservations: Cancel up to 15 days before arrival.
- Special event reservations: Require a 60-day cancellation notice.
- If canceled after these deadlines, refunds are only possible if the room is rebooked for the same dates at the same rate.
- Minimum night requirements may apply—see our booking calendar for details.
Protect your stay: Add Travelers Protection at checkout. It’s a low-cost coverage that offers refunds for qualified reasons like illness, travel delays, or weather. The policy is handled separately, and is available when booking directly on our website. Or mention Travelers Protection if you call to reserve.
General Information & Daily Schedules
Housekeeping:
Housekeeping is offered three times per week.
Breakfast:
Available daily between 7:30 AM – 9:30 AM and served in the courtyard or dining room.
- Price: $15 per person
- Pre-pay at booking or add it anytime
- Text your breakfast selection by 7:00 PM the night before
- Menu will be included in your arrival email (sent 7 days before your stay)
- We’re happy to accommodate dietary needs with advance notice.
Recycling & Trash:
Bins are available in the courtyard for your convenience.
Family & Pet Policy at Chimes
- Children over 6 are welcome in Room #2 and Room #4 when staying with their parents.
- Rooms are not suitable for toddlers.
- No pets allowed, but we’re happy to recommend local pet boarding services.
Important Notes & Contact Info
- Reservations are non-transferable.
- If you have any questions or unique needs, please reach out—we’re always happy to help.
Text Us At: (504) 453-2183 or
Email: chimesnola@gmail.com
We look forward to welcoming you to New Orleans.
Plan Your Stay With Confidence—Feel Right at Home in New Orleans
For nearly 40 years, guests have chosen Chimes Bed and Breakfast as their peaceful home base in the Uptown Garden District. Whether you’re visiting for festivals, family, or simply to unwind, we want every part of your stay to feel easy, personal, and memorable.